x55 Privacy Policy — How We Protect Your Personal Data

1 Introduction

This Privacy Policy sets out how x55 ("we", "us", "the platform") collects, uses, stores and protects the personal information of players who register and use the x55 online gaming platform at x55.vin. It also explains the rights you have in relation to your personal data and how to exercise them.

x55 is operated as an online gaming and betting platform serving players in Pakistan. All transactions are processed in PKR and the platform supports local payment channels including JazzCash, Easypaisa, Raast and bank transfer. Because financial transactions and identity verification are part of operating the platform, we do necessarily collect certain categories of personal data. This policy explains what that data is and what it is used for.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, both of which are accessible from the x55 website. Together, these documents form the full framework of your agreement with x55.

2 Data We Collect

x55 collects personal data in several ways — directly from you when you register and use the platform, automatically when you browse and play, and occasionally from third-party sources such as payment processors or identity verification services. Below is a breakdown of the categories of data we collect:

We do not collect sensitive categories of personal data such as biometric data, health information or political opinions. We also do not intentionally collect data from anyone under the age of 18. If we become aware that data from a minor has been collected, it will be deleted promptly.

3 How We Use Your Data

x55 uses the personal data it collects for the following purposes:

• Account creation and management: Your identity and contact data are used to create and maintain your x55 account, including processing your login, tracking your session and managing your account preferences.
• Identity verification (KYC): We use identity data to verify that you are who you say you are, that you meet the minimum age requirement of 18, and that your payment methods belong to you. This is a standard requirement for online gaming platforms handling real-money PKR transactions.
• Processing deposits and withdrawals: Payment data is used to process your PKR deposits and withdrawal requests via JazzCash, Easypaisa, Raast, bank transfer and card payment channels.
• Platform personalisation: Account activity data is used to personalise your experience on x55 — for example, surfacing Cricket and PSL markets you have previously bet on, or recommending slot games based on your play history.
• Bonus and promotional eligibility: We use account activity data to determine whether you are eligible for specific bonuses and promotions and to ensure that promotional rules — including one-bonus-per-player restrictions — are being adhered to.
• Fraud prevention and security: Technical data and account activity data are used to detect unusual patterns that may indicate fraud, account sharing, bot activity or other prohibited conduct as defined in the Terms and Conditions.
• Customer support: Communications data is used to respond to your enquiries, resolve disputes and improve the quality of our support service.
• Platform improvement: Aggregated and anonymised technical and activity data is used to understand how the platform is being used and to identify areas for improvement. This analysis does not identify you personally.
• Responsible Gaming: Account activity data — including deposit frequency, session length and wagering patterns — is monitored to identify players who may benefit from responsible gaming tools or intervention, in line with our Responsible Gaming Policy.

x55 does not use your personal data for automated profiling that produces legal effects or similarly significant effects on you without human review. If you have concerns about how your data is being used, contact x55 support at any time.

4 Payment Data & PKR Transactions

Because x55 processes real-money transactions in PKR, payment data requires particular care. The following rules apply to how x55 handles your financial information:

• Full card numbers and full bank account credentials are never stored directly by x55. Where card payments are processed, this is handled by our payment processing partners using tokenisation, meaning only a secure reference token — not the raw card data — is stored on our systems.
• JazzCash and Easypaisa account numbers used for deposits and withdrawals are stored in encrypted form and are only used to process transactions initiated by the account holder.
• Transaction records — including deposit amounts, withdrawal requests and bonus credits — are retained as part of your account history. This history is accessible to you through your account dashboard.
• Payment data is never shared with third parties for marketing, advertising or any purpose other than transaction processing and fraud prevention.
• Where a withdrawal requires verification, your payment data may be reviewed by the x55 compliance team to confirm ownership of the payment method. This review is carried out in accordance with the data security measures described in Section 10.

If you believe there has been a transaction on your x55 account that you did not authorise, contact x55 support immediately. Do not initiate a chargeback through your bank or payment provider before speaking to x55 support, as unjustified chargebacks constitute a breach of the Terms and Conditions.

5 Sharing Your Data

x55 does not sell your personal data. We share personal data with third parties only where necessary and under controlled conditions. The categories of third parties who may receive your data are:

• Payment processors: JazzCash, Easypaisa, Raast, bank networks and card payment processors receive the minimum data necessary to process your PKR transactions. These parties are bound by their own privacy and security obligations.
• Identity verification providers: Where automated KYC checks are used to verify identity documents, an authorised verification service provider may process your identity data on our behalf. This data is processed solely for verification purposes.
• Game providers: Some casino games, slot titles and live dealer tables on x55 are provided by third-party game studios. These providers may receive your player ID and gaming session data to deliver the game experience. They do not receive your payment or full identity details.
• Fraud and security services: Technical and account activity data may be shared with security service providers who assist with detecting fraud, bot activity and account abuse.
• Legal and regulatory requirements: x55 may disclose personal data where required to do so by a valid legal order or obligation. In such cases, only the minimum data required to satisfy the legal request will be disclosed.

All third parties who process personal data on behalf of x55 are required to handle that data securely and to use it only for the specific purpose for which it was shared.

6 Cookies & Tracking

x55 uses cookies and similar tracking technologies to keep the platform working properly and to understand how players are using it. Cookies are small text files stored on your device when you visit the x55 website. The types of cookies used by x55 are:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your preferences and ensure that the platform displays correctly on your device. You cannot disable essential cookies without affecting your ability to use x55.
• Analytics cookies: These collect anonymised data about how players navigate the platform — which pages are visited most, how long sessions last and which features are used. This data is used in aggregate to improve the platform. It does not identify you personally.
• Functional cookies: These remember your settings and preferences — such as your preferred language, display settings or the last section of the platform you visited — to give you a more consistent experience across sessions.

You can control non-essential cookies through your browser settings at any time. Most browsers allow you to block or delete cookies. Please be aware that disabling certain cookies may affect how some features of x55 behave. x55 does not use third-party advertising cookies or behavioural tracking cookies for external advertising purposes.

7 Data Retention

x55 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including account management, transaction processing and legal compliance. The following general retention principles apply:

• Active accounts: Personal and account activity data is retained for the duration of your account being open and active on x55.
• Closed accounts: Where an account is closed — whether voluntarily by the player or by x55 — certain data including identity records and transaction history is retained for a period after closure. This is standard practice for platforms handling real-money transactions and is necessary for financial record-keeping and dispute resolution.
• Support communications: Customer support chat logs and email correspondence are retained for a defined period to allow for dispute resolution and to improve support quality.
• Anonymised data: Aggregated and anonymised analytics data that cannot be used to identify any individual may be retained indefinitely for platform improvement purposes.

When personal data is no longer required and there is no legal or operational reason to retain it, x55 will delete or anonymise it securely. If you would like to know the specific retention period applicable to any category of your data, contact x55 support.

8 Your Rights

As a user of x55, you have the following rights in relation to your personal data. To exercise any of these rights, contact x55 support directly:

x55 will respond to all data rights requests within a reasonable timeframe. In some cases — particularly for deletion requests — we may need to verify your identity before proceeding to ensure that requests are not made fraudulently on behalf of another person.

9 Children & Minors

x55 is strictly an adult platform. Registration and use of x55 is permitted only for individuals who are 18 years of age or older. x55 does not knowingly collect personal data from anyone under the age of 18.

If x55 becomes aware — through its own checks, through a report from a third party, or through a report from a parent or guardian — that an account has been registered by or is being used by a minor, that account will be closed immediately and any associated data will be deleted. Any funds held in such an account will be handled in accordance with the Terms and Conditions applicable to account closure due to eligibility breach.

If you believe a minor is using x55, please contact support immediately so that the matter can be investigated and resolved without delay.

10 Security Measures

x55 takes the security of your personal and financial data seriously and applies a range of technical and organisational measures to protect it:

• Encryption in transit: All data transmitted between your device and the x55 platform is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser address bar when accessing x55.
• Encryption at rest: Sensitive data stored on x55 servers — including identity records and payment references — is encrypted at rest using robust encryption standards.
• Access controls: Access to personal data within x55 is restricted on a need-to-know basis. Only authorised personnel who require access to personal data to perform their role are permitted to access it.
• Session security: x55 uses session timeout mechanisms to automatically log out inactive accounts after a defined period, reducing the risk of unauthorised access on shared or unattended devices.
• Fraud monitoring: Automated systems monitor account activity in real time for patterns that may indicate unauthorised access or fraudulent behaviour. Unusual activity may trigger additional verification steps.

While x55 takes extensive steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also have a role to play in keeping your account secure — particularly by using a strong, unique password and not sharing your login credentials with anyone.

11 Changes to This Policy

x55 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the data we collect, or changes in applicable obligations. When material changes are made, the "Last updated" date at the top of this page will be revised and a notice may be displayed on the platform.

It is your responsibility to check this page periodically. Continued use of x55 after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using x55 and contact support to close your account.

12 Contact & Data Requests

For any questions about this Privacy Policy, to exercise any of your data rights, or to report a privacy concern, please contact the x55 support team directly through the platform's 24/7 support channel. You can also reach us at the contact email address displayed in the footer of this page.

When submitting a data rights request, please include your registered account email address and a clear description of your request so that we can identify your account and respond as efficiently as possible. Depending on the nature of your request, we may ask you to verify your identity before we proceed.

x55 aims to respond to all privacy-related enquiries and data rights requests within a reasonable period. Complex requests — such as full data exports or deletion reviews — may take longer, and we will keep you updated on progress where this is the case.